Field Investigation Services

Field Investigation can be very effective where a customer fails to engage and circumstances justify dispatch of a Field Agent, e.g. when the customer is otherwise not contactable, the customer cannot be prevented from continuing to avail of the service, or the amount outstanding is large.

Effective interpersonal engagement is essential in a field visit scenario. Our Field Personnel are all people who come with impeccable credentials, have been fully vetted and whom we have deployed in the recent past. They are experienced, vetted and carry I.D. from CMOS and or the Client as required. They are all acutely aware of the need to comply with designated procedures. Their priority will always be to protect the client’s reputation and to treat the customer fairly in accordance with the client’s customer care protocols.

Service features include:

• An in-person visit to the designated address, usually in the name of the client.
• To engage with the customer and,
  • confirm contact details.
  • point out that the invoice is outstanding.
• To determine if the invoice or any part thereof is in dispute.
• Having the customer contact the client to make payment /resolve disputes, where possible, during the site visit.
• If the customer has permanently left the site to:
  • secure the customer’s new contact details.
  • to secure contact and tenancy details of the new occupants
  • in the case of a move-in, availing of the same service to have the new occupant contact the client to discuss setting up an account.
• If the site is vacant:
  • Record the fact that the site is vacant.
  • Take a photograph of the front of the site.
  • In the case of utilities, to take meter readings if the site is legally accessible.
• A detailed report on the site visit is provided with recommendations for next steps, if any.