CMOS has several unique qualities that set our business apart and create value for our customers.
Unique Value Proposition (UVP): The CMOS UVP is that we provide seamless professional credit and debt management services to our customers. CMOS can do this with better results and quality and at a lower price than our customers. This allows our customers to focus on their core services and competencies.
All our customers are superb at providing their core services or goods. CMOS solves our customers’ problem of late and non-payment of their debt and receivables. Uniquely and importantly, we can do this without compromising the relationship that our customers have with their customers.
Our service is seamless and professional, and therefore we get our customers paid and at the same time and most importantly we retain and keep their customers happy. We are best in class at this and therefore can attract and retain customers for the following reasons:
CMOS provides exceptional service quality that exceeds customer expectations and at a competitive price, and this sets our business apart from competitors. This is achieved through robust internal processes that we have developed over the last 15 years. We are also demonstrating a commitment to sustainability, environmental responsibility, and social causes which resonate with customers. In addition, we are flexible and adaptable to changing customer needs, market trends, and industry dynamics and operate with transparency, honesty, and integrity.
We are known for focusing on creating positive and memorable experiences for our customers at every touchpoint. We build strong relationships with customers by providing personalised attention, ongoing communication, and support. Furthermore, we understand that, provided all other fundamentals are in place, that people do business with people, and therefore we personalise interactions with customers and go above and beyond to exceed their expectations. Through feedback mechanisms, we continuously monitor and act to improve our services based on customer feedback.
Our customer experience process involves regularly meeting and listening to the customer define what we could do to improve their business and to help eliminate any of their pain points. We can then offer and deliver personalised services tailored to individual customer needs and preferences.
Over the last 15 years CMOS has continuously introduced innovative solutions, technologies, and approaches to delivering services, and we will continue to do so, especially focusing on GenAI as technology that will transfer both our ability to deliver services and the services themselves.
We have employed the foremost management and staff in the industry with more than 100 years of combined experience who demonstrate expertise, knowledge, and skill in the service area. Our investment in employee training and development to ensure staff members are knowledgeable, skilled, and capable of delivering exceptional has created real trust and credibility with customers.
CMOS is uniquely flexible and agile. We deliver services quickly and efficiently to our customers, especially in mission-critical time frames that customers may have from time to time.
We have multiple value-add additional services beyond the core service credit and debt management offering such as expert consultation, secondees, customer internal process audit, switch on/switch off service, training, bench marking against best market practice, not missing a market trick advice and ad hoc niche legal advice from our sister law firm. We can offer our educational resources, such as webinars, white papers, and blog posts, which help our customers solve problems and stay informed.
Over 15 years we have built a very strong brand reputation based on delivering a quality service at a competitive price and on reliability, trustworthiness, and positive customer feedback. CMOS has a compelling brand identity that reflects our values, personality, and mission.
Key highlights since the business was started:
When we first started this journey, our vision and mission was clear – to revolutionise the financial landscape by becoming the foremost authority in credit and debt management including credit control and receivables management, driving sustainable growth for businesses worldwide. We sought to empower businesses by optimising their financial health through strategic credit control and receivables management outsourcing and in sourcing services.
CMOS is now about to celebrate our 15th anniversary that has taken us on a journey from a handful of staff to over 150 people providing our services to well-known very large domestic and international blue chip organisations.
Our clients are large utilities, financial organisations, media, SMEs and local and central government entities.
