“We enjoy working with CMOS/HJW as they consistently seek ways to enhance our collections and drive better performance. Their collaborative approach is commendable, and they are always striving for improvement. When CMOS/HJW manage a customer for us, I have complete confidence in their approach. I trust they will make the right decisions for both our customers and our business.”

“Electric Ireland has retained CMOS for several years now to collect outstanding receivables from residential and commercial customers. I can confidently say that over that period CMOS has provided an exceptional standard of service. Collection rates have been optimal. CMOS’ customised analysis of debtor behaviour has facilitated continuous improvement in service. It has also proven valuable for Electric Ireland in recalibrating on-boarding of new customers to minimise the risk of customers entering arrears. Most importantly, CMOS’ approach and tone in communication with debtors has emulated Electric Ireland’s own approach and has consequently protected our reputation with customers.” 

“Vodafone has retained CMOS’ services for many years to collect outstanding receivables from customers. The telecommunications industry has evolved rapidly over that period, necessitating a dynamic approach to collection, as customer tariff plans have changed. CMOS has demonstrated an ability to maintain optimal collection rates as the market has evolved and has consistently out-performed other suppliers retained to provide similar services.”