Automated Ledger Management Service (LMS)
LMS is an automated credit control service designed for the SME market, which significantly reduces overhead for the SME and optimises collection performance. Key features of LMS are:
- Remotely monitors the SME ledger on your business system
- Maintains the ledger in good standing relative to agreed KPIs
- Generates automatic white label communications, (calls, emails, and SMS) to your customers in line with agreed chase path, (including pre-due communications as agreed)
- All communication is in your business’ name
- If customers have a query, their call/email is routed to CMOS
- Customers’ payments go directly to your business as normal
- CMOS will arrange and manage instalment plans and follow-up on PTPs
- ‘Clientview’, CMOS client portal, allows secure remote access to all activity.
- LMS can be switched on and off as required, depending on business needs.
Key benefits for your business include:
- Vastly reduced overhead in managing debtors
- Always-on monitoring of ledger
- Detailed reporting against KPIs
- Nominated Account Manager
Where customers fail to pay within terms, CMOS can migrate uncollected debts directly to our Amicable Debt Collection Agency Service (DCA and/or our partner Legal Debt Recovery Service).
