Who we are:
We are Credit Management Outsource Solutions (CMOS) with our registered
address of 9 Seville Place, Dublin 1. You can contact us at this address by post or by email at firstname.lastname@example.org.
Our Designated Privacy Representative is Elaine Goggins and she may be
contacted by email at email@example.com or by writing to our DPR, CMOS, 9
Seville Place, Dublin 1.
Why we process your data, the lawful basis for processing your data and who
we share it with
For people who view and interact with our website, we process data:
- to respond to your query when sent through our ‘contact us’ form;
- to sign up to our newsletter when you request subscription through our website;
- to take payment via our payment platform;
- to view accounts via our online platform.
The legal basis for this processing is our legitimate interest in the administration and operation of our services as well as our legitimate interest in marketing and promoting our services. We always include an unsubscribe button in our marketing communications, so you can opt out of receiving such communications at any time. We share this data with our client relationship management system provider Adept. They may only process this data for the purpose of providing us with their services, and no other purpose. We will retain this data in accordance with our retention policies and no longer than is necessary.
For our potential clients, we process data:
- in order to market the services;
- to provide you with updates and newsletters to which you have subscribed;
- to provide details requested including quotations.
The legal basis for the processing of this data is processing necessary for the purpose of the legitimate interests of our business in promoting our services. We always include an unsubscribe button in our marketing communications, so you can opt out of receiving such communications at any time.
We share information such as your name and email address with our newsletter services provider, mail chimp, who sends out our newsletters. This provider is not permitted to use this data other than on our behalf. We will retain this data in accordance with our retention policies and no longer than is necessary.
For job applicants to the firm, we process data:
• to recruit new employees
• to ascertain your suitability for a specific role
The legal basis for this processing is processing necessary for the purpose of the legitimate interests of our firm in recruiting new staff. Please see the privacy notice in the job advertisement for further information about how we process applicant data.
We share the information you provide in your application with our contracted recruiters in order to make a shortlist of candidates. These recruiters are not permitted to use this data other than on our behalf. We may also send you emails about your application through our email service provider. We will retain this data in accordance with our retention policies and no longer than is necessary.
For defendants to litigation or respondents we process data:
• to collect overdue monies for our clients;
• to progress litigation;
• to mediate disputes;
Transfers of data outside the European Economic Area
Your personal data is stored by the CMOS on its servers, and on the servers of the cloud-based database management services CMOS engages. Data is stored within the EEA.
Our website is built in wordpress and the use of our website may result in usage or statistical data being transferred to the United States. By using this website or our contact forms, you agree to this data transfer.
Cookies are pieces of data that a Web site transfers to a user’s hard drive for recordkeeping purposes. Web beacons are transparent pixel images that are used in collecting information about website usage, e-mail response and tracking.
Information received from third parties and the source of that data
The personal information CMOS collects from you is stored in one or moredatabases hosted by third parties located in the EEA. These third parties do not useor have access to your personal information for any purpose other than cloudstorage and retrieval. On occasion, CMOS engages third parties to mail informationto you, including items like books you may have purchased, or material from anevent sponsor. Information may be passed to our authorised list of subprocessorsincluding mailing partners, legal agents, barristers and other service providers. Allthird parties are obliged to maintain appropriate technical and organisationalmeasures to protect all data.
The personal information CMOS collects from you is stored in one or moredatabases hosted by third parties located in the EEA. These third parties do not useor have access to your personal information for any purpose other than cloudstorage and retrieval. On occasion, CMOS engages third parties to mail informationto you, including items like books you may have purchased, or material from anevent sponsor. Information may be passed to our authorised list of subprocessorsincluding mailing partners, legal agents, barristers and other service providers. Allthird parties are obliged to maintain appropriate technical and organisationalmeasures to protect all data..
Your rights relating to personal data
You have the following rights under the GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data:
- Right to access the data – you have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
- Right to rectification- you have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
- Right to erasure – you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
- Right to restriction of processing or to object to processing – you have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
- Right to data portability – you have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.
In order to exercise any of the rights set out above, please contact us at the contact details at the start of this privacy notice.
If we are processing personal data based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing which took place prior to its withdrawal.
If you are unhappy with how we process personal data, we ask you to contact us so that we can rectify the situation.
You may lodge a complaint with a supervisory authority. The Irish supervisory authority is the Data Protection Commission.
Requirement to process personal data
You may browse our website without providing us with any personal data and thiswill not affect your ability to view our website. If you do not provide us with yourinformation for the purposes described above, we cannot send you our newsletter,respond to your queries sent through our contact us form, liaise with you on clientmatters or assess your suitability for a role within our firm.
Automated decision-making and profiling
We do not use any personal data for the purpose of automated decision-making or profiling.